This policy covers payments made for sponsored placement on MeOnTop. It should be read with the Terms and Conditions.
What you buy
You are purchasing promotional visibility — a labelled sponsored position. Payment does not buy customers, followers, or sales. It does not create a return of money from the platform as a prize or earning.
No user payouts
All payments go to the platform. There are no transfers, winnings, or refunds from another user. If someone else later takes the position with a higher confirmed bid, that is how sponsored placement works. It is not a refund due from that person.
When placement goes live
A placement goes live only after the platform verifies payment. A checkout confirmation on your phone or browser is not enough. Rankings show server-confirmed data only.
If a bid is not activated
If another payment is confirmed while you are paying, your verified payment is still added to your promotional total even if you do not become #1. Write to us with the payment reference from your account if you believe a charge was incorrect. Do not send card numbers or UPI PINs.
Chargebacks and payment-partner disputes follow the rules of the payment method you used.
Ask for a review
Email hello@meontop.app or use the contact form and choose Payments. Include your username and the payment or order reference. We cannot review a case without that.